Simon Kriss

- AI/Technology
Keynote Speaker
AI Futurist | CX
Based in Australia
Showreel

Simon Kriss is a CX and AI futurist, author of “The AI Empowered Customer Experience” and a 2024 CX Top 50 Global Influencer. His keynotes help boards and C-suite leaders turn AI opportunities into measurable business value.

Description

About Simon Kriss keynote speaker

Simon Kriss keynote speaker sessions come from one of the world’s leading voices on Customer Experience and Artificial Intelligence. He advises boards and C-suite executives on how to identify, implement and scale AI opportunities. As a result, his audiences learn to view AI as an enabler of human potential, not a replacement for it.

Simon Kriss keynote speaker background

Simon’s career in CX spans more than 30 years. He has led and advised organisations across Australia, New Zealand, Hong Kong, China, India, Poland, Ireland, the UK, Malaysia, Pakistan, Singapore, the Philippines, Indonesia, Japan, Canada and the USA. His industry experience covers banking, insurance, travel, FMCG, energy, telecommunications, government and outsourcing. He has also partnered with brands including Expedia, HSBC Bank and Cathay Pacific Airways.

Simon holds a Masters in Viticulture and Wine Technology from the University of Melbourne. He also completed a Certificate in Disruptive Strategy at Harvard Business School. In addition, he is a Graduate of the Australian Institute of Company Directors. Simon wrote “The AI Empowered Customer Experience” and hosts the CXII podcast. In 2024, he was named to the CX Top 50 Global Influencers list.

Keynote topics

In “Understanding AI: Demystifying the Future,” Simon simplifies complex concepts. He makes AI accessible to any audience. “AI Adoption: Navigating the Path to Integration” gives business leaders a roadmap for implementing AI while aligning it with purpose and culture. Meanwhile, “Enhancing Customer Experience with AI” shows how AI can personalise engagement and anticipate customer needs.

His session “Generative AI: Creativity Meets Technology” explores the rise of generative models. It also covers the governance frameworks needed to use them responsibly. Browse more AI and technology keynote speakers or connect with Simon on LinkedIn.

Keynote Topics

1. Understanding AI: Demystifying the Future

Explore the fundamentals of artificial intelligence, from its origins to its current state. This session will break down complex concepts, making AI accessible to all audiences. Attendees will learn about the different types of AI, key technologies, and real-world applications, empowering them to engage with AI in their personal and professional lives.

2. AI Adoption: Navigating the Path to Integration

As organizations increasingly look to integrate AI into their operations, this keynote will provide a roadmap for successful adoption. We’ll discuss best practices, common pitfalls, and strategies for fostering a culture of innovation. Discover how to align AI initiatives with business goals, manage change, and leverage AI to drive efficiency and growth.

3. Enhancing Customer Experience with AI

Customer experience is evolving rapidly, and AI is at the forefront of this transformation. In this keynote, Simon will explore how AI can personalize interactions, streamline processes, and predict customer needs. Learn about successful case studies and actionable strategies to leverage AI for improved customer engagement, satisfaction, and loyalty.

4. Generative AI: Creativity Meets Technology

Dive into the transformative world of generative AI, where machines can create content and solutions. This session will showcase the capabilities of generative models and their implications for different industries and the ethical considerations that come with this powerful technology