Description
David Avrin keynote speaker sessions come from one of the most in-demand and charismatic Customer Experience speakers and consultants in the world today. David holds the CSP and Global Speaking Fellow designations. These are the two senior credentials in the international speaking industry. His style is content-rich, entertaining and actionable.
David Avrin keynote speaker: a global voice on customer experience
David has shared his insights with enthusiastic audiences across North America. He has also spoken in cities across the globe. His presentations have taken him from Singapore to Monte Carlo, London to Buenos Aires, and Dubai to Johannesburg. Thousands of media outlets worldwide have featured David’s business insights. As a result, he has become a recognised voice in the evolution of customer experience.
David is known for helping organisations become “ridiculously easy to do business with.” He teaches leaders and teams how to eliminate friction. He also shows them how to better understand customers and deliver experiences that win loyalty in a fast-changing world. As a thought leader and consultant, David helps organisations future-proof their business models. He does this by shifting focus from transactional service to transformational experience.
Author of five books on customer experience
David has written five books, published in multiple languages, that have influenced leaders and teams worldwide. Forbes named his book “Why Customers Leave (and How to Win Them Back)” one of its Top 10 Books of 2019. Other key titles include “It’s Not Who You Know, It’s Who Knows You!” and “Ridiculously Easy to Do Business With.” Each book challenges organisations to see the world through the eyes of their customers.
Organisations that book David Avrin keynote speaker sessions can expect a dynamic look at shifting customer expectations and practical strategies for creating experiences worth sharing. Explore more business keynote speakers represented by Corporate Speakers Global, or connect with David on LinkedIn to learn more about his story.
Popular Customer Experience Keynote:
Ridiculously Easy to Do Business With!
Future-proofing your business by better responding to a new generation of wants, needs and expectations.
How, when and where we buy has changed dramatically in recent years. Winning today is often dictated by those who can deliver faster and are ridiculously easy to do business with. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP, GSF, shines a bright light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating friction in the buying process, better responding to prospects, and creating Customer Experiences worth sharing.
Participants of this session will:
- Better understand the cause and pervasiveness of the shift in customer and client behavior.
- Recognize the important distinction between customer service and customer experience… and why that matters.
- Understand a day in the life of their customer and create alignment between their needs and our deliverables.
- Recognize the profound impact of social media and AI, and the devastating ramifications of under-performing in the eyes of your customers.
Author & Client Roster
David is the author of seven books, including It’s Not Who You Know, It’s Who Knows You!, The Morning Huddle, and his newest release, Ridiculously Easy to Do Business With. His recent keynote clients include Toyota, Johnson & Johnson, Hilton, Fidelity Investments and RE/MAX, and he has twice taken the main stage at the Million Dollar Round Table. His signature program, “Ridiculously Easy to Do Business With,” equips teams to design buying journeys that customers genuinely praise and return to, cutting through the friction that quietly costs businesses their best clients.
David’s insights have been featured on thousands of media outlets worldwide, and his practical, research-backed frameworks help organisations better understand and connect with their changing customers, future-proofing their business against an increasingly saturated, distraction-filled marketplace.
Book David Avrin keynote speaker to help your team win and keep more customers.
Your audience will leave with actionable strategies they can implement immediately.
