Popular Customer Experience Keynote:
Ridiculously Easy to Do Business With!
Future-proofing your business by better responding to a new generation of wants, needs and expectations.
How, when and where we buy has changed dramatically in recent years. Winning today is often dictated by those who can deliver faster and are ridiculously easy to do business with. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP, GSF, shines a bright light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating friction in the buying process, better responding to prospects, and creating Customer Experiences worth sharing.
Participants of this session will:
- Better understand the cause and pervasiveness of the shift in customer and client behavior.
- Recognize the important distinction between customer service and customer experience… and why that matters.
- Understand a day in the life of their customer and create alignment between their needs and our deliverables.
- Recognize the profound impact of social media and AI, and the devastating ramifications of under-performing in the eyes of your customers.
Author & Client Roster
David is the author of seven books, including It’s Not Who You Know, It’s Who Knows You!, The Morning Huddle, and his newest release, Ridiculously Easy to Do Business With. His recent keynote clients include Toyota, Johnson & Johnson, Hilton, Fidelity Investments and RE/MAX, and he has twice taken the main stage at the Million Dollar Round Table. His signature program, “Ridiculously Easy to Do Business With,” equips teams to design buying journeys that customers genuinely praise and return to, cutting through the friction that quietly costs businesses their best clients.
David’s insights have been featured on thousands of media outlets worldwide, and his practical, research-backed frameworks help organisations better understand and connect with their changing customers, future-proofing their business against an increasingly saturated, distraction-filled marketplace.
Book David Avrin keynote speaker to help your team win and keep more customers.
Your audience will leave with actionable strategies they can implement immediately.
